FAQ

faq-01Frequently Asked Questions

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“Outsourcing CAD packages with VIRTUCADD is a very simple process. Please feel free to email us with an additional queries you may have.”

What is your fixed hourly CAD rate?

As with the majority of outsourcing companies we do not publish hourly rates on the internet. Our rate is fixed with no hidden costs for all drawing disciplines. Please contact us for our rate via our Contact page.

How do I make Payment?

Payment can be made by wire / telegraphic transfer from your bank account to ours. We also accept payment by PayPal / Credit Card.

Can I have a sample price quote?

Yes of course. If you would like to email us some sample drawings/mark ups we can send you a no obligation price quote no problem. We can even setup a temporary area on our FTP site for you to upload the drawings if you like.

What is the turnaround time for packages?

We can usually complete CAD drawings packages within 24 hours. However, sometimes 48 hours is required if the package is quite large or if drawings cannot be split between draftsmen.

What CAD Standards do you use?

We can complete drawings adhering to ISO – Design & Drafting Standards, ASME-GD&T 2009, ANSI, DIN, Australian, British, US CAD Standards etc… Our staff are capable of working to any Client or Project Specific CAD Standard requirement.

How can I be sure of quality?

We have rigid in-house quality procedures, managed by our Q.A Manager, ensuring that nothing leaves our office until it has been thoroughly checked by our Senior CAD Technicians and CAD Managers.

What about Client Confidentiality?

We are committed to the security and confidentiality of the information that you share with us. We ensure we will never use your company name, drawings or project names on our website, within marketing literature or to other Clients.

How can we communicate effectively?

99% of communication can be done successfully with emails. However, if there are any urgent queries we will contact you immediately by telephone. Many of our client’s are using Skype on a daily basis too, with the added benefit of video and desktop sharing if required. In addition, all key members of staff have email setup on their mobile telephones allowing email contact to be maintained outside office hours.

How robust is your I.T Infrastructure?

Based in Metro Mumbai, we have a primary high speed broadband connection. In the unlikely event of internet outage we have 2 No. additional internet connections with separate service providers. This redundancy provides a safeguard ensuring uptime 24/7.

Our FTP site is powered by Linux servers complete with Uninterruptible Power Supplies and a Generator Backup.

All drawing files are backed up daily including an offsite cloud backup. We keep your drawings backed up for a minimum of 12 months.

How do I prepare drawings packages?

Simply scan the drawings/mark ups in pdf or jpg format. Then zip them up with the necessary electronic CAD files & an VIRTUCADD briefing sheet containing additional instructions.

How do I send drawings packages to you?

We have our secure and reliable FTP site. With this, you can logon to your own private area using Windows Explorer or free software (see our Help page for software download). Once logged on you can simply upload and download files dragging and dropping as if we were situated in your own office.

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